RETURN POLICY

Last updated January, 2024


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@pirouz.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item, Proof of purchase, Return form, then mail your return to the following address:

Pirouz Ltd.
Attn: Returns
RMA #
Unti 10
Harlow Mill Business Centre
Harlow, CM20 2FD
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+44 20 888 707 81
sales@pirouz.co.uk
5.0
Based on 16 reviews
afshin shiraz profile picture
afshin shiraz
2 months ago
Jay was professional, knowledgeable, and a pleasure to work with. He communicated clearly, responded promptly, and delivered excellent service throughout. His technical expertise and attention to detail made the whole process smooth and stress-free. I wouldn’t hesitate to recommend Jay and Pirouz Ltd. to anyone looking for reliable and high-quality service. Thanks again!
Najmulhadi Najeem profile picture
Najmulhadi Najeem
3 months ago
I recently had a multi-split air conditioning system installed by Cold Skills, and I couldn’t be happier with the service. From the initial consultation through to the installation, everything was handled professionally and efficiently.

A special thank you to Mr Jay, who carried out the installation. His workmanship was outstanding, and he took great care to ensure everything was installed neatly and to a very high standard. He was punctual, knowledgeable, friendly, and took the time to explain how the system works and answer all of my questions.

The pipework and trunking have been installed with excellent attention to detail, leaving a clean and professional finish. It’s clear that Jay takes real pride in his work.

I would highly recommend Cold Skills to anyone looking for a reliable and professional air conditioning company. Thank you, Mr Jay and the whole team, for an excellent job!
98 Willowfield profile picture
98 Willowfield
4 months ago
Amazing Air con equipment now in every bedroom and downstairs. Great communication from beginning to end. Polite and friendly team
Thao Ngo profile picture
Thao Ngo
4 months ago
I’m very satisfied with the air conditioning installation service. The engineer arrived on time, was friendly, professional, and worked very carefully. The installation was neat and tidy, with clean pipework and detailed guidance on how to use the unit properly. The air conditioner works perfectly — quiet and cools the room quickly. Reasonable price and excellent service. Highly recommended 👍
Ed Yilmaz profile picture
Ed Yilmaz
4 months ago
Jay provided an excellent service from start to finish. Professional, reliable, and genuinely caring, he went above and beyond to make sure everything was handled perfectly. It’s rare to come across someone so honest, approachable, and dedicated to helping others. I would highly recommend Jay to anyone looking for top-quality service and a truly genuine person
Jai Lurie profile picture
Jai Lurie
5 months ago
We have just had a freezer room built by Jay and his team at Cold Skill and I am extremely happy with it. It’s a lot of money to spend and a big investment, but I couldn’t have been happier with the build process or outcome. The freezer they have built for me is exactly what I asked for and works brilliantly. Super cold and efficient has made a significant difference to our business.

Jay and his team were tidy and friendly during the process (and very fast!), and I was kept informed at every stage.

Price wise, they are very competitive too.

I am very happy with the outcome and would highly recommend.
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